DELIVERY & SHIPPING
Shipping $7.50 on orders shipped within New Zealand for orders under $100
FREE shipping on orders over $100
(*wholesale orders freight is calculated and invoiced separately*)
We have a 2-3 working day delivery time. Deliveries to rural addresses may have a further delivery time of 2-3 days. We cannot deliver to a PO Box address so please provide a physical address when placing your order. We use Go Sweet Spot to ship all orders within New Zealand.
Please note packages are generally selected as signature required.
If you are requesting delivery to a business address PLEASE include the business name.
International - we have just reintroduced international shipping for Australia
PLEASE NOTE that all orders are exclusive of any taxes and duties in the country of import. As the recipient, you are liable for all import duties, customs and sales taxes levied by the country you are shipping to. Payment of such taxes maybe required to release your order from customs on arrival. We are not responsible for any import duties, customs and sales taxes levied by the country you are shipping to so please check the customs information of that particular country before shopping with us.
We cannot guarantee delivery times by our courier service. There may be delays from time to time which are beyond our control. Shipping charges are non-refundable.
Please note packages are signature required.
Before we begin the process of dispatching your order, we may need to confirm the validity of the transaction with our bank and your details with your card issuer.
All orders are aimed to be dispatched within 24-48 hours of receipt of the order depending on stock levels. (candles are hand poured to order and this may extend the timeframe slightly)
Should there be a delay with dispatching your order from our warehouse, we will advise you as soon as identified by email.
Once your order has been dispatched, you will receive a shipping confirmation email to the registered email address you have provided.
We are proud of the speed of our service and we think you will be impressed too. If you need anything super urgently please feel free to make direct contact with us and we will endeavour to speed things up for you if possible.
Try us on firstname.lastname@example.org or +64 21 280 2515